Shipping Policy

Shipping & Delivery Times

We provide complimentary shipping throughout Australia and New Zealand, dispatching primarily from our Sydney warehouse. If you’d like to confirm a specific delivery timeframe, contact us via live chat or phone before ordering.

Shipping Methods

Free shipping (Australia and NZ wide) orders typically travel via Australia Post or courier, depending on your location and the products ordered. You can upgrade to guaranteed courier delivery at checkout.

Order Processing

All orders received by 2:00 PM (local time) will be processed on the same business day.

Handling Period

Preparation takes 1–10 business days (Monday–Friday) following order processing, excluding weekends and public holidays. Orders sometimes ship sooner than expected.

Transit Duration

After handover to the carrier, delivery typically takes 3–10 business days. Actual times vary, as business days exclude weekends and public holidays.

Fast Shipping Options

We’re proud of our rapid production capabilities. Our rush service enables selected custom-branded items to ship the day after you place your order.

Please note that third-party freight providers (such as Australia Post, Fastway and TNT) control final delivery timelines. While we manage production swiftly, delivery schedules remain subject to carrier performance.

Damaged or Incorrect Orders

If you receive a defective or unapproved item, please contact our customer service team immediately for a prompt resolution.

Support

Email [email protected].